Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the website operated by BRG Marketing Sdn. Bhd. (Registration No. 202201038254 (1483951-A)) ("BRG Marketing", "we", "us" or "our") and any proposal, engagement or service we provide to you. By accessing this website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use this website.

2. Services

BRG Marketing provides live commerce production, e-commerce management, content creation, social media management, affiliate marketing management and AI development services (collectively, the "Services"). The specific scope, deliverables, timelines and fees for any engagement are set out in a separate written proposal, quotation or service agreement agreed between both parties.

We reserve the right to decline, suspend or terminate any engagement that is unlawful, misleading, offensive, or that may damage our reputation or that of the platforms we operate on, including TikTok Shop, Shopee and Lazada.

3. Client responsibilities

You agree to provide accurate product information, pricing, stock availability, brand assets and any licences or approvals required for the promotion and sale of your products. You are solely responsible for the legality, safety and compliance of your products, including compliance with Malaysian consumer protection, advertising, halal certification and product safety requirements.

You warrant that you own or are licensed to use all materials you supply to us, and that our use of those materials in the course of the Services will not infringe the rights of any third party.

4. Intellectual property

All content on this website — including text, graphics, logos, photographs and video — is the property of BRG Marketing or its licensors and is protected by Malaysian and international intellectual property laws. You may not reproduce, distribute or create derivative works from any part of this website without our prior written consent.

Unless otherwise agreed in writing, final deliverables produced specifically for a client are licensed to that client for their own marketing use upon full payment. We retain the right to display completed work in our portfolio, showreels and marketing materials, and to reference the client as a customer of BRG Marketing.

Pre-existing tools, templates, software, workflows and know-how used or developed by us remain our exclusive property.

5. Performance and results

While we apply professional skill and care to every engagement, commercial outcomes — including sales volume, gross merchandise value (GMV), viewership, follower growth and platform algorithm performance — depend on factors outside our control. Except as expressly stated in a signed service agreement, we do not guarantee any specific commercial result.

6. Platform terms and third parties

The Services may involve third-party platforms such as TikTok, Shopee, Lazada, Meta and others. Each platform is governed by its own terms and policies, which may change without notice. We are not responsible for any action taken by a platform, including account suspension, content removal, feature changes or policy enforcement.

7. Confidentiality

Each party agrees to keep confidential all non-public business, commercial and technical information received from the other party in the course of an engagement, and to use such information only for the purpose of the engagement. This obligation survives the end of the engagement.

8. Limitation of liability

To the fullest extent permitted by law, BRG Marketing shall not be liable for any indirect, incidental, special or consequential loss, including loss of profits, revenue, data, goodwill or anticipated savings, arising out of or in connection with the Services or this website.

Our total aggregate liability arising from any engagement shall not exceed the total fees actually paid to us for that engagement in the three (3) months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law.

9. Indemnity

You agree to indemnify and hold harmless BRG Marketing, its directors, employees and contractors from and against any claims, damages, losses and expenses (including reasonable legal fees) arising from your products, your materials, your breach of these Terms, or your breach of any applicable law or third-party right.

10. Termination

Either party may terminate an ongoing engagement with thirty (30) days' written notice, unless a service agreement states otherwise. Fees for work performed and committed costs up to the termination date remain payable. We may terminate immediately where the client breaches these Terms or engages in unlawful or reputational harmful conduct.

11. Governing law

These Terms are governed by the laws of Malaysia. Any dispute arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Changes to these Terms

We may update these Terms from time to time. The current version will always be published on this page with its revision date. Continued use of the website or the Services after an update constitutes acceptance of the revised Terms.

13. Contact

For questions about these Terms, contact us at yeewen@brgmarketing.com.my or write to BRG Marketing Sdn. Bhd., A-05-26 & A-05-27, EmHub Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia.